Loading Insight...
Insights
Insights
18 Dec 2024
Client Engagement
Banking
Episode 12: Can Banks Keep Up with the Shift to Better Engagement Banking?
Philipp Mächler, Partner at Synpulse
In this episode of the PULSE Check podcast, Philipp Mächler, Partner at Synpulse, joins our host Salomon Wettstein to share his insights on engagement banking, analysing its current state, challenges banks face, and future trends.
Key discussion points include:
• Defining engagement banking: How banks engage with their customers in a digital world, particularly through mobile apps.
• Competition and partnerships: The challenge of competing for customer engagement with big tech and social media companies.
• The super app: The super app trend: The emergence of super apps that integrate various services.
• Global and Swiss trends: Consolidation in the banking sector, the rise of neobanks, and the need for banks to find their niche.
Tune in to Episode 12 to gain insights into the evolving landscape of engagement banking and the challenges banks face in the digital world.
Our Experts In This Topic
OUR EXPERT
Salomon Wettstein
Managing Partner, CEO Synpulse8
Salomon leads Synpulse’s North Asia market and serves as Co-CEO of Synpulse8, driving growth strategies, business transformation, and digital innovation across APAC, Greater China, and global markets. As sponsor of PULSE8.ai, he champions agentic AI to accelerate digital transformation and deliver next-generation solutions.
OUR EXPERT
Philipp Mächler
Partner
Philipp, Founder of Synpulse’s engagement banking practice and currently involved in the creation of a new bank in Switzerland, advises leading financial institutions on digital propositions and platform transformations from strategy to implementation. With expertise in the creation of Swiss booking centres and operating models, mobile banking, open APIs, and core banking systems, he leverages his consulting and technology background to connect best-in-class financial services.
Related Contents
Loading insights...
1-min read • 18 Dec 2024
Client Engagement
Banking
Episode 12: Can Banks Keep Up with the Shift to Better Engagement Banking?
Philipp Mächler, Partner at Synpulse
In this episode of the PULSE Check podcast, Philipp Mächler, Partner at Synpulse, joins our host Salomon Wettstein to share his insights on engagement banking, analysing its current state, challenges banks face, and future trends.
Key discussion points include:
• Defining engagement banking: How banks engage with their customers in a digital world, particularly through mobile apps.
• Competition and partnerships: The challenge of competing for customer engagement with big tech and social media companies.
• The super app: The super app trend: The emergence of super apps that integrate various services.
• Global and Swiss trends: Consolidation in the banking sector, the rise of neobanks, and the need for banks to find their niche.
Tune in to Episode 12 to gain insights into the evolving landscape of engagement banking and the challenges banks face in the digital world.
Our Experts In This Topic
OUR EXPERTSalomon Wettstein
Managing Partner, CEO Synpulse8
Salomon leads Synpulse’s North Asia market and serves as Co-CEO of Synpulse8, driving growth strategies, business transformation, and digital innovation across APAC, Greater China, and global markets. As sponsor of PULSE8.ai, he champions agentic AI to accelerate digital transformation and deliver next-generation solutions.
OUR EXPERTPhilipp Mächler
Partner
Philipp, Founder of Synpulse’s engagement banking practice and currently involved in the creation of a new bank in Switzerland, advises leading financial institutions on digital propositions and platform transformations from strategy to implementation. With expertise in the creation of Swiss booking centres and operating models, mobile banking, open APIs, and core banking systems, he leverages his consulting and technology background to connect best-in-class financial services.